Terms of Service

Access is granted through accounts that sit at a defined position in a network - manufacturer, distributor or sub-dealer. Each account holder is responsible for keeping their credentials secure and for activity carried out under their account. Access levels follow the role assigned within the network.

The operational data a network puts into the platform - its structure, orders, dispatches, receipts, credit and payment records - belongs to the network that provided it. The platform is granted the permission needed to store and process that data in order to deliver the service.

The platform may be used to run and analyse a distribution network and the tiers within it. It may not be used to attempt to access data belonging to another network, to interfere with the operation of the service, or for any unlawful purpose. Access rights must not be shared in ways that bypass the role-based scoping built into the system.

Features such as demand-based allocation, bottleneck detection and forecasting produce suggestions and indicators based on the data available. They are decision-support tools. Final commercial decisions - how much stock to move, how much credit to extend - remain with the network operator.

The service is provided on an ongoing basis, with reasonable effort to keep it available and to give notice of planned maintenance where it is practical to do so. Access may occasionally be interrupted for maintenance, updates or reasons beyond reasonable control.

The platform supports the running of a distribution network; it does not replace the operator's own commercial judgement. To the extent permitted by law, liability is limited to what is directly attributable to the service, and does not extend to indirect or consequential losses arising from commercial decisions made using it.

These terms may be updated as the platform evolves. Continued use after a change indicates acceptance of the revised terms.